(Windows XP and Windows 2000)

Locate the ALA IT frog icon on the bottom right corner of your desktop screen.

You may have to click the double arrows circled in red to expand the bar and reveal the frog.

(Windows Vista and Windows 7)

The steps are the same as XP except the arrow circled in red is pointed upwards, click this arrow to expand your menu and reveal the frog icon.

Right click the frog icon and left click on "Create Service Ticket" highlighted in the picture.

In the from field make sure your current address is listed.

Create a subject and a message detailing your issue.

If necessary click the attach screenshot button to attach an image of your desktop to the ticket. This is good for showing popup error messages. Make sure the error message is visible on your screen before clicking attach screenshot.

Optionally you can CC: your ticket information to another person.

After filling out the relevant information in the ticket creation window, click on the send button.

Although this looks like an email window, this is not email. If your email is not working we will still receive the message. Once our system recieves the ticket an alert is created and we are contacted by our system via email, text or a variety of other ways.

If your issue does not involve an email problem you can just check your email for status updates about your ticket.

If you are unable to send or receive email you can check the status of your ticket by right clicking the frog icon and left clicking"Messages and Tickets" highlighted in red.

In this window you can respond to tickets, check the current status of your ticket. and add comments.